Refund and Return Policy

Effective date: 05/14/2025

At Tempus, we want you to be completely satisfied with your purchase. If you are not, our Refund and Return Policy complies with European Union legislation on distance purchasing and protects your rights as a consumer.

1. Right to Free Termination of the Contract Under Directive 2011/83/EU, the consumer has the right to return products purchased online within 14 calendar days, without needing to state a reason.

2. Return Conditions For the return to be accepted:

·         The item must be returned within 14 days of receipt;

·         The product must be in perfect condition, with no signs of use, with all original labels, packaging and components;

·         Customized or sealed products that have been opened are not eligible for return unless defective.

3. Return Process

1.    Contact us by email (apoio@tempus.pt) indicating the order number and reason for return;

2.    We will provide you with instructions for the return;

3.    Return shipping costs are the customer's responsibility, except in cases of Tempus error or defective product.

4. Refunds

·         The refund will be made within a maximum period of 14 days after receipt of the returned product;

·         We will use the same payment method as the original purchase, unless otherwise agreed;

·         The refund may be withheld until receipt of the goods or proof of their return.

5. Defective or Damaged Products If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will replace or refund the product at no additional cost.

6. Exchanges We accept exchanges within the same period and conditions as returns. Contact us to check stock availability.

7. Contacts Email: suporte@tempus.pt